FAQ
Yes! Our free, no obligation home consultation service. Our Estimation team will discuss your flooring options and measure the rooms you want to transform, whilst getting you the best possible price.
If you have a home consultation booked, you can request that our Estimator bring samples of your preferred flooring along, for easy viewing in your home.
We aim to deliver all flooring orders within 2 weeks, depending on manufacturer lead times. We have strong relationships with all our suppliers and leverage these connections to expedite delivery.
Whatever works best for you. We will work with you to get a day and time that works best for you.
Absolutely! We offer an Uplift and Disposal service. We charge a small fee to completely remove and dispose of your old flooring.
If we haven’t arranged an Uplift and Disposal service for you, you’ll need to ensure all your old flooring has been removed before the fitter arrives. Your sub flooring may also need attention depending on its condition. Our Estimation team will advise you of this during your initial consultation.
We do not charge for delivery when goods purchased have been installed by our fitting team.
No! No surcharge applicable for hall, stairs and landing installation.
If our fitter can’t get to your scheduled appointment or is running late, we will inform you as soon as possible. During peak periods and on rare occasions, your fitter can be delayed several times in a day and therefore is unable to make your appointment. In this instance we’re really sorry for the
inconvenience, and for disappointing you, and will arrange another appointment that suits you as soon as we can.